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USING THE SERVICE AND GENERAL AUTHORIZATION

You authorize us to process the transactions permitted under this Agreement for you as requested by you from time to time, and you authorize us to post transactions to your account(s) as directed.

You may request a payment be delivered one time, or on an automatic recurring basis in such manner as you direct.

You authorize us to debit your account(s) for any and all products and/or services you have chosen to utilize or we have provided to you.

Paying your bill:

Your payment must be posted by the due date noted on your bill. Please allow up to 3 days for processing of your payment. If you need to make an immediate payment or to avoid interruption of future service or deliveries, please contact customer service. Do not use Online Bill Pay for past due accounts.

Account Information:

As a customer you will be notified when your statements are available or if a payment cannot be processed. You also have the ability to select if you would like to be notified when there is payment confirmation or when a recurring payment instruction is about to expire. It is important to insure that if any of your contact or account information changes, you notify our office so that we may reflect those changes on your account.

Late Fees:

If your payment is not received by the due date, applicable late fees may apply.

Scheduled Payments:

This service allows you, as a consumer, the ability to schedule payments for specific dates that are convenient for you (See Balanced Billing). Your scheduled payments can be changed or cancelled by you at any time prior to being sent to your bank for processing. As such, OSI/Comfort Specialists will not accept scheduled payments on this system as proof of payment until that payment has been marked as "PAID" on the payment history screen.

Questions about your Bill:

For detail of rates, charges, conditions and description of services, feel free to contact customer service.

Suspension or Unavailability of Online Bill Pay:

OSI/Comfort Specialists reserves the right to cancel access to this service if there is reason to believe that the account is being unlawfully accessed or payments are being processed using fraudulent information. OSI/Comfort Specialists reserves the right to modify or withdraw OSI/Comfort Specialists Online Bill Pay service and is not responsible for any service unavailability.

Cancelation Policy:

The customer retains the right to cancel an upcoming delivery up to 24 hours prior to the scheduled delivery date. In order to do so, the customer must call the oil department and speak to a representative, who will then place a stop on the delivery for that specific account.

Refund Policy:

Due to the industry in which we operate, and the nature of our business, there are NO Refunds. Once the customer has agreed upon delivery or work to be done, there are to be no refunds.

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